Terms & Conditions

1. Awareness

Please make us aware if your dog has any medical conditions. Also, if there is a part of the grooming process, they are not keen on. 

 

2. Safety

Please inform us if your Bitch is in season. They will either need to be rescheduled/booked in when out of season or when no males are due in. We DO NOT accept any pregnant bitches. We also have a right to refuse any Dog which may cause harm to itself or the staff of Top Dog Groomers. 

 

2. Late Pick Up

We are a one on one Salon with no cages. If you are later than a stated time, there will be an extra charge added to your final bill. 

 

4. Missed/Cancelled/Re-book Appointments

If less than 24 hours notice has been given, we will require 50% of the total cost of the Groom upfront before another appointment can be made. (Or at Groomers discretion). 

 

5. Fleas 

We ask that you please do your best to make sure your Dog does not have any Fleas before entering the Salon. If we find them, there will be a £5 charge per Dog added to your final bill. 

 

6. Anal Glands 

Not all Dogs need this doing. However, there are a few which need assistance. We are not VETS and so cannot check/empty glands internally. By signing this form you have given us permission to express the glands externally or not . As the owner, you take FULL responsibility of the results.

 

7. Shaving

Following the Animal Welfare Act, if your Dog arrives with any matting in the coat, the Groomer will carry out work which is humanely best. This could result in shaving close to the skin to start over. 

 

8. Pricing

We do our best to price fairly & accurately. However, in some cases the original price quoted may change due to the Dog’s behavior & coat type. 

 

6. Payment 

We accept both cash & card payments  

 

7. Media

Photos & Videos may be taken of your Dog(s) for promotional purposes; such as Facebook and on our website. Please let us know if you DO NOT wish for us to do this.

 

8. Strike Rule 

Top Dog is a small business. Should you miss more than 2 appointments with us, unfortunately, we will not be able to accept any more bookings. 

Opening Times

Address

TUESDAY-FRIDAY

9:30am - 5pm

 

​SATURDAY

10am - 4pm

 

SUNDAY & MONDAY

Closed

7b Devonport Road

Stoke

Plymouth

PL3 4DJ

 

 

Tel: 01752 719396

Closed Bank Holidays and one following day

Please see our Facebook page for any other closure dates